Summary
Tenacious business systems professional with experience in product and project management, adept at solving enterprise and startup challenges. Skilled in communication, strategy, and analysis to automate processes, integrate systems, configure SaaS products, and create development artifacts. Focused on leveraging technology for sustainable, efficient solutions and driving innovation. Specializes in systems administration and data analytics to optimize company processes.
Experience
Supported Concur and NetSuite systems, concurrently, managing ticketing queues and implementing enhancements
Overhauled Workday to NetSuite integration to reduce variability in dataset and prevent downstream issues
Supported implementation of the United Arab Emirates electronic funds transfer template creation in NetSuite with deployments, troubleshooting, and unit testing
Lead Concur country implementations and Alteryx NetSuite optimizations; Improved integrations between systems and Workday
Supported FPA teams through process optimization and automation while mentoring fellow business systems analysts in building processes and maintaining critical internal cloud business systems
Built and maintained financial systems integrations between NetSuite and Workday, Blackline, Oracle PBCS and Concur
Sourced all-in-one replacement software for Concur to better manage scaling company’s needs and offer an improved user experience for employees
Sourced and implemented Duty of Care software to strategically support company travel program and ensure the safety of employees
Mentored fellow business systems analyst colleagues in various implementations to improve the operational efficiency of the company’s internal software processes
Employed product management, requirements management and testing skills to manage and enhance critical business systems: NetSuite, Blackline, Oracle PBCS, Workday and Concur
Generated a user creation automation to ensure all employees had up-to-date accounts available, supporting various automated accounts payable functions
Implemented an array of feature enhancements in NetSuite, Oracle PBCS, Blackline and Concur with stakeholders to improve user adoption and encourage efficient usage of the systems by all key end users
Troubleshoot errors and implemented solutions in business systems, weekly
Drove the progression of point-of-sale payment system product enhancements with an emphasis on Self-Checkout systems to improve the customer checkout experience and align with strategic departmental goals
Co-authored two strategic product recommendations used in reducing $500,000+ in erroneous program spend
Acted as subject matter expert (SME) for Self-Checkout-related items when I consulted on projects
Authored several project documents to aid in progressing major strategic initiatives, cutting costs, and better aligning with internal business goals
Conducted functional testing on various sizes of software enhancements to help ensure production success
Worked with partners using an agile- waterfall method to progress enhancements to fruition
Supported the Program Delivery department by aligning program forecasts and analyzing financial trends
Drove forecast improvements, gathered quarter-end operational and capital accruals and analyzed variances to report to Accounting, Finance and Program Delivery department stakeholders
Developed spend analysis templates and other process documents to track and analyze current project spend and adjust to incoming needs, saving the company more than $40,000 in erroneous costs
Managed the capital expenditures and operating expenditures for the Program Delivery department’s billings, totaling over $50 million per year; Served as SME of all expenses under the Program Delivery umbrella
Collected, audited and analyzed monthly financials for 15+ six-figure healthcare software consulting projects, on average
Constructed the monthly revenue and expenditure forecast and performed multiple pre-close reports using SAP extracts for variance analysis
Analyzed data, including monthly expenditures and consultant’s contracts, to recommend strategic business practices for all 15 projects
Reduced the Days Sales Outstanding from 90 to 55 days within 6 months in position
Sagacious Consultants, Time and Expense Administrator
Created 100+ high-quality, customer-compliant time and expense reports, weekly
Managed time and expense input of third-party vendor websites, adjusting for changes
Corresponded warmly with clients to collect on outstanding balances every week
Worked closely with the Go-Live Department to reconcile $1k+ of expenses, monthly
Reconciled 5+ outstanding deposits, weekly